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RETURNS

The OMAST bicycles are hand-built by talented makers in Milan, Italy, several hours of work and passion go into each bicycle, and many others for the bicycle to arrive to your doorstep.  We invite you to contact us before you proceed with the purchase in case you have any question or concern. If for some reason you are not satisfied with your OMAST bicycle, you are welcome to return it within 30 days.  Please note, all bicycle returns incur a 20% re-stocking fee. This fee represents all costs associated with returning a bicycle, inclusive of inspection, labor, warehouse handling, paperwork, and depreciation. Customers are responsible for all shipping costs and all bicycles must be returned in their original box with all accompanying materials.  

For customers in need of an exchange in size, there’s a 10% re-stocking fee. Customers are also responsible for all shipping costs.

Any damage incurred during a return shipment is also the customers responsibility and will be factored into the customers final credit back.

Please call us at  (415) 498-0870 Mon-Fri: 9:00AM-9:00PM PST or e-mail us at customerservice@omastmade.com if you have any further questions about OMAST’s Return Policy.

OMAST